Cancellation Policy

Emirates Nature-WWF is committed to providing our Leaders of Change with an exceptional experience.

When a community member cancels their booking at a very short notice, it prevents others from joining our activities. No shows and late cancellations can have a negative impact on the quality of our activities and also diminish the positive impact of our activities on the environment.

For these reasons, we have created a cancellation policy that will be strictly observed.

Leaders of Change

The activities offered in the Leaders of Change programme are divided into three pillars: Train, Ideate and Act. Each pillar provides a different set of experiences and different cancellation measures.

  • Train
    • Cancellations can be made more than 24 hours prior to a Train session. In this case, your Train credits will be returned to your account.
    • No shows or cancellations made less than 24 hours prior to a Train session will result in the loss of your Train credits.
  • Ideate
    • In case of cancellations made 24 hours or less prior to an Ideate session, please notify us via the dedicated Leaders of Change channels of communications (see below).
  • Act
    • Cancellations can be made 48 hours prior to an Act experience. In this case, your ACT credits will be returned to your account.
    • No shows or cancellations made less than 48 hours prior to an ACT experience, will result in the loss of your ACT credits.

Non-Members

  • Train
    • Cancellation can be made more than 48 hours prior to a Train session. In this case, a full refund will be issued within 14 days.
    • If no shows or cancellations are made less than 48 hours prior to a Train session, the full amount will be charged.
  • Ideate
    • In case of cancellations made 24 hours or less prior to an Ideate session, please notify us through the channels listed below.
  • Act
    • Cancellations can be made 72 hours prior to an Act experience. In this case, a full refund will be issued within 14 days.
    • If no shows or cancellations are made less than 72 hours prior to an ACT activity, the full amount will be charged.

Cancellation or Rescheduling of Activities by Emirates Nature-WWF

In some cases, the activity may be cancelled by Emirates Nature-WWF. If this happens, all credits used for the cancelled experience will be returned. Participants who registered via payment for the cancelled event will be issued a full refund within 14 days.

In some cases, the activity may be rescheduled by Emirates Nature-WWF. If this happens, all bookings will be rescheduled to the new date automatically. In case you wish to cancel your booking on the new rescheduled date, please issue a cancellation request through the channels listed below.

Channels of Communication

Cancellation requests may be submitted by phone, WhatsApp, or emails.

Phone: +971 58 532 3400

WhatsApp: +971 58 532 3400

Email: [email protected]